Shipping, returns & FAQ
Free shipping
On orders over $100
Worldwide
~2 days to process, 2–5 days delivery
We make it right
Damaged, defective or wrong items
FAQ
Where do you ship?+
We ship worldwide.
How long does delivery take?+
Orders typically take 2 business days to process, followed by approximately 2–5 business days for delivery. You'll receive tracking information once your order is on its way.
How much is shipping?+
Shipping is free on orders over $100. For orders under $100, shipping costs are calculated at checkout based on your order and delivery location.
Can I return a product if I change my mind?+
Because our skincare products are produced and packaged specifically for each order and are personal-use cosmetic products, we cannot accept returns or exchanges due to change of mind, personal preference, or ordering the wrong product.
My order arrived damaged or wrong. What now?+
Email dewhabit@gmail.com within 30 days of delivery with your order number and clear photos of the item and its packaging. Once reviewed, we may offer a replacement or refund where appropriate.
My order seems lost.+
Contact us with your order number within 30 days of the estimated delivery date. We'll review the shipment and work with our fulfillment partner to resolve it.
Can I change or cancel my order?+
Orders begin processing shortly after they are placed, so we can't guarantee changes or cancellations after confirmation. Contact us as soon as possible and we'll do our best to help.
Will the products suit my skin?+
Everyone's skin is different. Review the full ingredient list before purchasing and patch test new products. Stop using a product if irritation occurs. A product not suiting your skin does not qualify for a refund unless it is defective.
How do refunds work?+
Approved refunds go back to your original payment method. Please allow several business days for your bank or card provider to process it.
How do I save on a full routine?+
Use “Complete the routine” on any product page to add a set — 10% off is applied automatically in your cart.
Return & refund policy
Last updated: October 2026
We want you to feel confident ordering from Dewhabit. Because skincare products are personal-use items, we are unable to accept returns or exchanges for change of mind once an order has been fulfilled.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right. Please email dewhabit@gmail.com with your order number and clear photos of the item and its packaging. Once your claim has been reviewed, we may offer a replacement or refund where appropriate. Please report damaged or defective products within 30 days of delivery.
Lost orders
If your order appears to have been lost in transit, please contact us and include your order number. We will review the shipment and work with our fulfillment partner to resolve the issue. Claims for lost packages must be submitted within 30 days of the estimated delivery date.
Change of mind
Because our skincare products are produced and packaged specifically for each order and are personal-use cosmetic products, we cannot accept returns or exchanges due to change of mind, personal preference, or ordering the wrong product.
Skin reactions & product suitability
Everyone's skin is different, and we cannot guarantee that every formula will be suitable for every individual. We recommend reviewing the full ingredient list before purchasing and patch testing new products before incorporating them into your routine. Discontinuing use is recommended if irritation occurs. A product not being suitable for your individual skin does not automatically qualify it for a refund unless the product is defective.
Cancellations
Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or cancelled after confirmation. If you need assistance with a recent order, contact us as soon as possible and we will do our best to help.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.
Shipping
We currently ship worldwide. Orders typically take 2 business days to process, followed by approximately 2–5 business days for delivery.
Shipping is free on orders over $100. For orders under $100, shipping costs are calculated at checkout based on your order and delivery location. You'll receive tracking information once your order is on its way.
Questions? Email dewhabit@gmail.com.